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Introduction
Developing Personal and Management Skills: In 2014, Work Institute and Fortune Magazine for the fifth time- named Google as the “Best Company to Work For”. In such a short lifespan google has emerged as a ground- breaking and an employ-centric company that has successfully combined technological novelty with a robust organizational culture and world-class management system (Armstrong, 2012; Armstrong, 2010; Joshi, n.d; Katzenbach and Inayat-Khan, 2010; Moon, 2006; Taylor and Lester, 2009).
Supportive Communication
Based on the concept of transactional analysis proposed by Berne, Google understands well the complex interpersonal transactions and deals with its employees on their own function and language. It helps to understand the behavior of people better to achieve high resonance in the professional world. This theory Developing Personal and Management Skills helps better communication between the individuals who have different Ego states for example in the case where Parental and child conversations are inappropriate and need to be avoided.
In the customer care department-provided that google has a massive customer base- Ok corral theory is applied extensively in this case with the aim to increase the output of the individuals with an “I’m OK, you’re OK” approach while controlling and leading teams. This ensures that the power is not being over-done by the parental role to the child ego state.
This creates a friendly environment but the parental role needs to be firm enough to ensure the work in being done in the right direction and at the right time. Nowadays in this competitive workplace environment, one of the most vital business skill is the ability to communicate your ideas.
It doesn’t matter if you are the employer or the employee, better communication at work not only makes you effective but you can get exactly what you want, these both factors ensure your success to a much higher degree. Google is a company who takes pride in its employees and consider them its greatest assets.
Google has an open culture and it believes in the concept of widespread of knowledge freely, its progress mainly comprise of the development of the already present data by slight alterations or enriching it with more facts as they are not under any rule restrictions associated with the security of intellectual property legally.
Google shares everything that is worthy to be shared with its employees as they are its biggest assets. Google not only believes in this but also shows it to them by trusting them in terms of confidentiality….
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