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Users’ Level of Trust and Sense  (Ref No: 1345)

Abstract

The current research aims to identify and evaluate the factors that affect users’ level of trust and sense of security in E-commerce applications of government services in Saudi Arabia. It has been analyzed that there is little research done on the same research title and this specific area so there is a research gap that has been fulfilled by this research. The research approach is inductive research with exploratory cum explanatory approach considering the aims and objectives of the research. The data has been collected through a survey questionnaire and it has been analyzed through a statistical tool namely SPSS. Different statistical tests have been applied to the data.

The statistical tests applied include reliability analysis, frequency analysis, One-Way ANOVA, correlation analysis and regression analysis with every test serving a different purpose. It has been found that the there is a statistically significant impact of confidentiality and availability on the level of trust and sense of security in the E-commerce applications of government services in Saudi Arabia. It is also found by the course of research that there is a statistically significant impact of the integrity on the trust level in the E-commerce applications of government services in Saudi Arabia. However, Users’ Level of Trust and Sense the impact of integrity on the security of the E-commerce applications of government services in Saudi Arabia is not statistically significant.

 

Table of Contents

Chapter 1 – Introduction. 

1.1      Introduction to the Chapter. 

1.2      Background of the Research. 

1.3 Problem Statement 

1.4 Research Aims and Objectives. 

1.5 Motivation to the Researcher. 

1.6 Significance of the Research. 

1.7 Application and Relevance of Research in the Modern Era. 

1.8 Research Outline. 

1.9      Chapter Summary and Introduction to Next Chapter. 

2.1 Introduction. 

2.2 The Information Systems and their Role in the Emergence of E-commerce. 

2.3 Background to E-commerce Applications and Security in E-commerce Application Defined. 

2.4 The Development and Importance of Trust in E-Commerce Applications. 

2.5 The Determinants and Importance of Security in E-commerce Applications. 

2.6 The Relationship between a sense of Security and User’s Trust in E-commerce Applications. 

2.7 Models Related to Security in E-commerce Applications and User’s Level of Trust 

2.8 Different Types of Attacks in E-commerce Applications and Ways to Secure Applications. 

2.9 The Role and Importance of Confidentiality in Determining the Security and Level of Trust in E-commerce Applications. 

2.10 The Role and Importance of Availability in Determining the Security and Level of Trust in E-commerce Applications 250. 

2.11 The Role and Importance of Integrity in Determining the Security and Level of Trust in E-commerce Applications 250. 

2.12 Research Gaps. 

2.13 Chapter Summary. 

Chapter – 3: Research Methodology. 

3.1 Introduction to the Chapter. 

3.2 Research Framework. 

3.3 Research Hypotheses. 

3.4 Research Design. 

3.5 Research Approach. 

3.6 Research Philosophy. 

3.7 Research Strategy. 

3.8 Sampling and Sample Size. 

3.9 Data Analysis. 

3.10 Practical Limitations of the Research. 

3.11 Ethical Considerations of the Research. 

Chapter Four – Data Analysis. 

4.1 Introduction to the Chapter. 

4.2 Summary of Data Collected. 

4.3 Statistical Tools Applied. 

4.4 Data Analysis. 

4.4.1 Reliability analysis. 

4.4.2 Demographics of the Respondents. 

4.4.2.1 Gender. 

4.4.2.2 Age. 

4.4.2.3 Cross-Tabs for Demographics. 

4.4.3 Frequency Analysis. 

4.4.3.1 Responses by Developers. 

4.4.3.2 Responses by Users. 

4.4.4 One-Way ANOVA Analysis. 

4.4.4.1 One-Way ANOVA for Developers’ data based on Genders. 

4.4.4.2 One-Way ANOVA for Developers’ data based on Role as a Developer. 

4.4.4.3 One-Way ANOVA for Users’ Responses based on Gender. 

4.4.4.4 One-Way ANOVA for Users’ Responses based on their Awareness towards E-commerce Applications  

4.4.5 Correlation Analysis. 

4.4.5.1 From Developer’s Questionnaire. <%